Subtitles stopped working after update

davejackalex

Hello! Latest 25.3.1 build running in WSL docker. Logs not showing any errors, stream mode set to HLS Segmenter 2, Hardware Acceleration set to Nvenc. Subtitles are embedded inside MKVs. Stream with enabled subtitles is not starting at all. Previous v25.2.0 worked fine.

davejackalex

For some reason stream is unstable. i've managed to play it with subs, but audio is off sync with video. It worked until i've stopped stream. Now not playing at all

jason

Please use the new troubleshooting tool in Support > Troubleshooting > Playback Troubleshooting to reproduce a playback failure, and to gather all of the relevant info to post here (Download Results).

The tool requires an ETV media id, which you can find in ETV's media info or in URLs for movie detail pages, etc.

jason

Are the subtitles text subtitles (like srt or ssa/ass) or image subtitles (like pgs/blu-ray or dvdsub)?

davejackalex

Sorry. It's ASS subtitles. I've reverted back to v25.2.0. At this moment there's no option for subtitle playback in Troubleshooting tool. But this option is coming in new release i assume. So i'll wait for an update and will send troubleshooting report if subtitle problem still be present.

jason

You cannot downgrade ETV like that; you will see database errors in your logs.

Please use the latest develop version (docker tag develop) which specifically enables subtitle testing in the troubleshooter.